I was in the market for an elliptical for home use after the one I ordered from amazon tore up. It had lasted a little over a year. I had previously purchased a spirit fitness stationary bike from this company back in 2014 and their customer service was exceptional. Given that experience I decided to purchase this elliptical (Spirit Fitness XE 195) from them. Even though the ownership has changed, the customer service has not. Brett Reimer, Sales Manager, was simply superb as was the installation crew, especially Matt.
I did have one issue after installation, one of the foot pedals/leg wobbled due to not being seated properly at the factory. Brett got Matt (technician) to come out and he got it fixed right away.
So, if you're like me, tired of dealing with online tech support telling you how to fix their product, this is your company. These guys stand behind their product and will respond in person to your home to back up what they sale. Very refreshing given the current climate of sales first service last.